Solving Problems .................................................................................................................................... 319
Checking for Software Updates........................................................................................................ 319
Product Status Messages ................................................................................................................ 320
Status Menu Error Codes................................................................................................................. 321
Running a Product Check ................................................................................................................ 325
Resetting Control Panel Defaults ..................................................................................................... 326
Solving Setup Problems ................................................................................................................... 327
Product Does Not Turn On or Off................................................................................................. 328
Noise After Ink Installation ........................................................................................................... 328
Software Installation Problems .................................................................................................... 328
Solving Network Problems ............................................................................................................... 329
Product Cannot Connect to a Wireless Router or Access Point .................................................. 329
Network Software Cannot Find Product on a Network................................................................. 331
Product Does Not Appear in OS X Printer Window...................................................................... 331
Cannot Print Over a Network....................................................................................................... 332
Cannot Scan Over a Network ...................................................................................................... 333
Solving Copying Problems ............................................................................................................... 334
Product Makes Noise, But Nothing Copies.................................................................................. 335
Product Makes Noise When It Sits for a While............................................................................. 335
Originals Do Not Feed From the Automatic Document Feeder.................................................... 335
Solving Paper Problems................................................................................................................... 336
Paper Feeding Problems............................................................................................................. 336
Paper Jam Problems Inside the Product ..................................................................................... 337
Paper Jam Problems in the Rear Paper Feed Slot ...................................................................... 338
Paper Jam Problems in the Cassette .......................................................................................... 339
Paper Jam Problems in the Duplexer (Rear Cover)..................................................................... 340
Document Jams in the Automatic Document Feeder................................................................... 342
Paper Ejection Problems ............................................................................................................. 345
Solving PostScript Printing Problems............................................................................................... 345
Nothing Prints Using the Postscript Printing Software ................................................................. 346
Documents Print Incorrectly Using the Postscript Printing Software............................................ 346
Accessing Printer Properties - Postscript - Windows ................................................................... 346
Solving Problems Printing from a Computer..................................................................................... 347
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