5. Carefully follow all paper loading instructions and reload the paper.
6. Keep the cassette flat as you gently insert it.
7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam
message, check the other paper jam solutions.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Duplexer (Rear Cover)
Document Jams in the Automatic Document Feeder
Paper Jam Problems in the Duplexer (Rear Cover)
If paper has jammed in the duplexer, follow the steps here to clear the jam.
1. Cancel the print job from your computer, if necessary.
2. Press the buttons on the sides of the rear cover and remove it.
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