Faxes Are Sent at the Wrong Size
e following causes can be considered.
The recipient's fax machine does not support A3 size.
Solutions
Before you send an A3 size document, ask the recipient if the recipient's machine supports A3 size. If you
see OK (Reduced Size) in the fax transmission report, the recipient's fax machine does not support A3
size. You can print a fax transmission report from Fax >
(More) > Fax Report > Last Transmission.
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
& “Placing Originals” on page 35
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
& “Cleaning the Scanner Glass and Document Mat” on page 126
Cannot Receive A3 Size Faxes
The paper source setting is wrong.
Check that the paper size setting of the paper source that contains A3 paper has been set to A3, and that the paper
source is set for use with the fax feature. Select Settings > General Settings >Printer Settings > Paper Source
Settings > Auto Select Settings > Fax, and then check the enabled paper source(s).
Received Faxes Are Not Printed
e following causes can be considered.
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
Printing received faxes is disabled under the current settings.
Solutions
If Save to Computer is set to Ye s , change the setting to Yes and Print. Or, disable Save to Inbox and Save
to Computer allows printing to be performed.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
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