Function 3: Extension programming IP Series Installation Manual
F.14
Station or mailbox key
If the digits entered are a three-digit extension number (or department, guest mailbox, etc.), the key
will become a station key providing the appropriate lamp information for phones and a direct
transfer key for phones and mailboxes. (See “System fixed numbering plan,” page C.3.) Depart-
ment pilots’ numbers (290–299) programmed here will appear on all phones; however, agent log-on
keys (5290–5299) will appear only at the phones of assigned agents in the corresponding ACD de-
partment.
Speed dial key
If one enters 9 (or 8 or 71–76) plus a phone number, the key will become a speed dial key for
outside calls.
Feature keys
Feature keys (see below) cannot be programmed system-wide but must be programmed for each
individual station. See the User’s Guide for a detailed description of each key and how to program it.
Code Feature key
199 Overhead paging key
560 Manual day/night mode key
561 Service observing key
5XXX ACD agent log on/off key
562 ACD agent wrap key
563XXX ACD Administrator key
564 Headset key
565 Call forward key
565YYY Forward to a destination
568 Message monitor key
569 Background announce key
571 Personal greeting 1
572 Personal greeting 2
573 Personal greeting 3
574 Missed call key
575 and 576 Virtual answer keys
577 QuickPage
(
XXX = The ACD department number.; YYY= A forwarded-to extension.)
Note: To delete a programmable feature key, press HOLD instead of programming a value.
Virtual Mailbox Key
If the entered digits are a three-digit extension number for a guest, department mailbox, cascade
mailbox, etc., the key will provide for direct transfer to that mailbox, as described above. However if
you program VOICEMAIL and a three-digit extension or mailbox number, it will become a Virtual
Mailbox Key, which will indicate message status for the mailbox (the LED will blink red if new
messages exist) and provide direct pick-up of the messages.
To create a virtual mailbox key for a user extension: from the user’s Feature Phone, press
PROG/HELP 2, then the feature key to be assigned and then VOICEMAIL; then enter the extension
or mailbox number, and then finally press the feature key again to store the settings.
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