ESI IP 200 - Call-handling features; Auto attendant features; ACD features

IP Series Installation Manual General description
A.3
•
Virtual Mailbox Key
™
— Allows easy monitoring of a second mailbox.
• New-message skip — Skip a new message and have it appear as “new” the next time.
• Message monitor key — Toggle the live-call screening feature with a single programmable key.
• Message move and delete — Move-and-save, or move-and-delete, messages.
Call-handling features
• AutoPage
™
— Allows a caller, when forwarded to voice mail, to page a station user.
• Off-Premises “reach me” — Lets callers reach their party while he or she is off premises.
• Virtual Answer Key
™
— Users can play pre-programmed prompts to inbound callers.
• Caller ID missed-call key — Stores caller ID for ten most recent missed calls.
• Auto-attendant trunk-to-trunk transfer — Create an auto-attendant outdial branch without the
need for Centrex lines.
• Separate hold/park recall timers — Separate recall timers for calls on park and hold.
• System-wide hold — Puts the CO line on hold, after which any user can pick up the call by press-
ing the line key.
• System-connect tone control — Allows the installer or administrator to disable the connect tone.
• CO line labeling — Labels the CO lines and has them appear in the display when they ring.
• QuickPage
™
— Allows a station user to park a call and automatically page another user.
Auto attendant features
• Six levels, 100 branches — Allow you and your customer to set up a more caller-friendly
answering environment, including a company directory.
• Virtually unlimited call routing — Includes off-premises transfer, pager notification, more.
ACD features
• Routes calls within designated departments for quickest possible call answering.
• Uses IP Feature Phone display to provide up-to-the-second information on queues and
wait times.
• Sends calls to longest-idle agent.