IP Series Installation Manual Function 7: Reports
.1
Function 7: Reports
SMDR port
(Called “Port 1” by the display.)
No programming is necessary. Connect a PC, call accounting system or serial printer to the SMDR
serial port of the system. Call records are output in real time. The output from the serial port is:
8 data bits, 1 stop bit, and no parity, 38,400 (38.4 K) baud. The IP Series system’s SMDR output
format is identical to the standard Panasonic
®
DBS
®
format and is as shown below:
The columns are:
• Call type — Outbound (“O”), inbound (“I”) or transferred (“T”)
• Date
• Start time
• Duration
• Extension number
• Digits dialed (right-justified)/Caller ID (left-justified)
• Line number
Reporting conventions and rules
• Inbound and outbound call records are generated only for calls between a station and a CO line.
The duration of each call record represents the period of time that that station controlled its por-
tion of a call. A record is generated each time a station: disconnects, places a call on park, or
transfers a call. A single CO call could be included in multiple records if it is transferred from
station to station.
• The period that calls have been placed on hold, or during a supervised transfer that was ulti-
mately not transferred are included in the station's record.
• The period that calls are on park, in the auto attendant, leaving/retrieving voicemail, or in an
ACD queue are not included in call records.
• A new record begins when a station answers a call or a park recall.
• Records will be generated independently for all stations in a conference; if more than one CO line
is involved, calls records will be associated with only the last line disconnected.
• Outbound calls begin a call record 10 seconds after the call has cleared the IP Series system’s
toll restriction.
Note: It is the the call accounting system’s responsibility to filter out very short, potentially
uncompleted calls by using the call accounting system's “grace period” feature.
• An engineering function can adjust the start-call-record parameter from 0 (immediate) to 100
seconds. Default = 10 sec.
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