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Eversense XL CGM User Guide
9
Alert Descriptions and Actions (continued)
Alerts
App DisplayDescription
High Sensor Temperature*
Appears every 20 minutes when the sensor
temperature is too high. No glucose reading is
displayed until the sensor temperature is within
normal operating conditions.
Smart Transmitter Error*
Appears when the system’s internal checks detect a
smart transmitter error.
No glucose reading is displayed until the error is
corrected.
Actions
Go to a cooler environment to reduce the sensor
temperature. Briefly remove the smart transmitter
while the sensor temperature cools to between
26 - 40° C (81 - 104 °F). Then put the smart
transmitter back on to start receiving glucose values
again from the sensor.
If no glucose is displayed for more than 10 minutes,
plug the smart transmitter into a wall outlet and then
unplug it. Wait 10 minutes.
If glucose is still not displayed, follow the steps
shown in the Troubleshooting section to reset your
smart transmitter. If you are unable to complete the
reset, contact Customer Support.
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