Evolis Pebble Quick Operating Guide

17
Troubleshooting
The information below will help you to solve possible problems that
can occur when using your printer and help you to solve printing quali-
ty issues.
A blank card is ejected from the printer
1. Check the ribbon
• Check that the ribbon is not finished or cut. Replace or reinstall the ribbon,
if necessary.
2. Check the printer cleanliness.
• Clean the print head.
3. Check the printer interface cable
• Check the connection to the computer and to the printer.
• Test with another cable of the same type.
4. Elements of the print head may be damaged.
• Print a test card
If the test card does not print, contact your reseller for a replacement print head.
The print quality is not satisfactory
1. Check the printer cleanliness.
• Clean the print head.
2. The contrast settings must be modified
• Increase the contrast settings in the printer driver configuration.
3. The type of card used may be inappropriate
• Check if the type of card used has the required specifications.
• The texture of the card is rough or not perfectly flat.
• Print test with another type of card.
Help & Support

Evolis Pebble Specifications

General

Resolution	300 dpi
Memory	16 MB RAM
Printing Technology	Dye-sublimation
Print Speed	Color: 150 cards/hour (YMCKO), Monochrome: 1000 cards/hour
Card Types	PVC, Composite PVC
Card Thickness	0.76 mm
Interface	USB 2.0
Encoding Options	Magnetic stripe
Card Input Capacity	100 cards (0.76 mm)
Card Output Capacity	50 cards (0.76 mm)
Card Dimensions	ISO CR80 - ISO 7810 (53.98 mm x 85.60 mm)
Operating System Compatibility	Windows XP, Vista, 7
Power Supply	100-240 V AC, 50-60 Hz
Card Feeding	Manual