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Troubleshooting
The information below will help you to solve possible problems that
can occur when using your printer and help you to solve printing quali-
ty issues.
A blank card is ejected from the printer
1. Check the ribbon
• Check that the ribbon is not finished or cut. Replace or reinstall the ribbon,
if necessary.
2. Check the printer cleanliness.
• Clean the print head.
3. Check the printer interface cable
• Check the connection to the computer and to the printer.
• Test with another cable of the same type.
4. Elements of the print head may be damaged.
• Print a test card
If the test card does not print, contact your reseller for a replacement print head.
The print quality is not satisfactory
1. Check the printer cleanliness.
• Clean the print head.
2. The contrast settings must be modified
• Increase the contrast settings in the printer driver configuration.
3. The type of card used may be inappropriate
• Check if the type of card used has the required specifications.
• The texture of the card is rough or not perfectly flat.
• Print test with another type of card.
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