18. Service & support
To provide optimum support to customers, Falk has set up a service centre which handles all
warranty claims and repairs.
If you have any questions about the guarantee and warranty, please feel free to contact the
technical hotline:
+49 1805 – 003233
(€ 0.14 / min. from a German landline, mobile phone prices may vary, max. € 0.42 / min.)
In the event of a technical defect within the guarantee period, you can also register the
device for a free repair on the following website:
http://www.falk-outdoor.com/de/service/garantieabwicklung.html
Scope and duration of the warranty
United Navigation GmbH guarantees, for a period of 24 months (battery 6 months) from the
purchase date, that at the point in time of the transfer of risk the product is free of any
material defects and defects of title in accordance with Sections 434, 435 of the German Civil
Code. If a product which is supplied has evident material or manufacturing defects, which
also include damage caused during transportation, the defect must be complained about
immediately.
In other respects, the statutory regulations pursuant to Sections 434 ff., 475 para. 1 of the
German Civil Code apply.
Proof of purchase is required to make a claim under the guarantee.
The gurantee does not cover defects which have been caused by improper maintenance,
unauthorised attempts to open, repair and/or modify the product or its parts, inappropriate
installation, use of software added by the customer, viruses, causes outside of the scope of
the intended uses which are envisaged, accidents, fire, lightning, power cuts and/or natural
disasters as well as similar causes. This guarantee shall further lapse in the event of any
attempted or completed alteration or repair to the product by unauthorised people, removal
or alteration of the device's serial number.
Falk IBEX User Manual 67
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