GuiderⅡ User Guide | www.flashforge.com
Chapter 8: Supports and Ser vice
FlashForge team is on standby and ready to help you with any challenges you may
have with your Guider Ⅱ. If the issues or questions are not covered in this User Guide,
you can seek for solutions on our official website or contact us via telephone.
There are solutions and instructions to common issues that can be found in our
knowledge base. Have a look first as most basic questions are answered there.
http://www.FlashFor ge.com
The FlashForge support team can be reached by e-mail or phone between the working
hours of 8:00 a.m. to 5:00 p.m. PST Monday through Saturday. In case you contact us
during off-duty time, your inquiry will be answered the following business day.
Note: Because of changing differ ent filament the extr uder maybe blockaded. It’s
not owing to quality issue, and outside the scope of 400 hour s life. If user s
encounter this pr oblem, please contact our after -sale depar tment and finish clean
work accor ding to their instr uction.
flashforge@flashforge.zohodesk.com
support@flashforge.zohodesk.com
ADD：No. 518, Xianyuan Road, J inhua, Zhejiang
*When contacting suppor t, please have your serial number ready. The
serial number is a bar code on the back of your GuiderⅡ.”
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