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TROUBLESHOOTING
PATCH MANUAL
TROUBLESHOOTING
Troubleshooting Tips
PATCH Unit doesn’t power on.
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Confirm 24VDC Power supply pin insertion is properly connected and threaded locking sleeve is hand tightened."
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Confirm front panel rocker switch is pushed in upwards position showing vertical line “|” icon & blue LED power indicator is illuminated. "
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Confirm that wall power source is working by plugging in another device.
PATCH Hardware & Software not
communicating.
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Confirm that supplied (USB-A to USB-B) cable is fully inserted into the rear side of the PATCH Hardware Unit and corresponding CPU
controller. "
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Confirm whether the Signal Host Blue LED is illuminated Solid Blue or Flashing. "
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Close the PATCH APP Software and turn off the PATCH Hardware Unit. Wait 30 seconds and turn on the PATCH Hardware Unit & Reopen
PATCH APP Software. "
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If the Host Signal LED on the Hardware Unit is solid but the Host Signal Indicator in the PATCH APP is flashing, you must click Settings >
Multiple Unit Setup and ensure that your PATCH Serial Number is in the first slot, then click Save Setup. "
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Try different USB-A to USB-B Cable.
PATCH APP Download & Install error.
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Confirm that your CPU Security/Privacy (&/or) Firewall are not restricting the PATCH APP Software to properly install. Mac OSX users may
experience an “Unrecognized developer error” that requires opening “User Preferences > Security & Privacy > Open Application Anyways
48V Phantom Power is not working.
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Confirm that 48V icon is illuminated in Blue & your microphone is placed in the first Digital Rack Space Slot. "
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Confirm that the 48V Master Bypass Switch in the Hardware Setup Menu is placed in the “On” position."
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Confirm that your microphone is connected to the proper Input # on the rear side of the unit with the corresponding Digital Rack Space #.
There is a light humming or whirring noise
coming from the left side of my PATCH System.
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The PATCH Hardware Unit is equipped with a small cooling fan that is mounted on the right side of the Hardware Unit. This small cooling fan
is controlled by a thermostat that will engage and disengage during the use of your System & change speeds depending on the amount of
cooling required. It is completely normally for the fan to turn on & off during the use. "
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Never block or restrict airflow to the PATCH Hardware Unit. Always Ensure this Fan is not blocked by cables or anything else restrictive.
Slight popping or clicking sometimes when
rearranging Active Racks.
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It is completely normal to sometimes hear, slight popping or clicking when rearranging active digital rack spaces during play back. This
popping or clicking is a result based upon the type of audio signal currently being played through the PATCH system.
The PATCH System self-shutdown and/or
rebooted itself during use.
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The PATCH Hardware Unit is equipped with a failsafe temperature sensor that will shut the system down to avoid any internal damage if
overheating is present. It is not recommended to have the PATCH Hardware unit mounted directly near any hot or tube based hardware units
as this may result in tripping the failsafe temperature sensor. "
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The PATCH Hardware Unit is also equipped with a small internal fan to help assist with internal heat removal.
Front Inputs or Outputs are not working.
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Confirm that the “Front Inputs” or “Front Outputs” toggle switches are engaged. When engaged there will be a Blue dot located next to the
switches in the PATCH APP Software. "
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(If) using Multi-Unit setup, confirm that “Front I/O Toggle Controls” in the bottom right side corner is selected to all units.
The PATCH System is not responding properly
or behaving unexpectedly.
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Export all previously “Saved” routings and “Hardware Setup Menu” settings. Ensure these are stored in a safe back-up folder. Open the
Settings > Restore to Factory and allow the System to completely restore back to Factory Default Settings. Once performed, turn off the
PATCH Hardware System, Close and Delete the PATCH APP application. Reinstall the latest PATCH APP Software version and turn on the
Hardware, followed by reimporting all Saved Routings & Hardware Setups. "
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(If) problem persists, please contact Support (www.flockaudio.com/support)
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