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Troubleshooting
If you experience any diculties with the system, you can
contact Fortress Customer Support for assistance.
https://www.fortresssecuritystore.com/faq
https://www.fortresssecuritystore.com/contacts
Email: support@fortresssecuritystore.com
Phone: 1 (206) 981-5371
We also have some general troubleshooting tips you can
try if your system is experiencing any problems.
Power Cycling the Main Panel
If the system begins behaving unexpectedly, or stops work-
ing as usual, once possible solution is to power cycle the
main panel.
1. Unplug the power cable.
2. Turn o the power switch.
3. Wait for 30-60 seconds.
4. With the power switch turned o, plug in the power
cable.
5. Turn the power switch on.
In some cases, if the main panel’s internal battery was not
fully charged, you may need to let the panel charge for 1-2
hours, then test the system again.
Changing Accessory Batteries
e batteries in the wireless accessories will typically last
8-12 months, depending on usage. We recommend regular-
ly testing your system every 1-2 months. If an accessory is
beginning to fail, replace the battery and test it again.
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