64 PB
TROUBLESHOOTING
COMPLAINT CAUSE SOLUTION
Water “spitting” into room
Sublimation:
Whenunconditionedsaturated,outside
airmixeswithconditionedair,conden-
sationformsonthecoolersurfaces
Ensurethatfoamgasketsareinstalledin
between window panes & in between the unit &
thesleeve.Also,ensurethatfresh
air/exhaustvents(onapplicablemodels)arein
theclosedposition&areintact
Downwardpitchofinstallationistoo
steeptowardsbackofunit
Followinstallationinstructionstoensurethat
downwardpitchofinstalledunitisnolessthan
1/4”&nomorethan3/8”
Restrictedcoilordirtylter
Clean&advisecustomerofperiodiccleaning&
maintenanceneedsofentireunit
Excessive moisture
Insufcientaircirculationthruareato
beairconditioned
Adjustlouversforbestpossibleaircirculation
Inadequate vapor barrier in building
structure,particularlyoors
Advisecustomer
Unit short cycles
Defectivethermistor Replacethermistororelectroniccontrolboard
Unit oversized Seesizingchart.Correctasneeded.
Chassissealgasketnotsealingor
absentcaustingunittoshortcycle
Checkgasket.Repositionorreplaceasneeded
Restrictedcoilordirtylter
Clean&advisecustomerofperiodiccleaning&
maintenanceneedsofentireunit
Prolonged off cycles
Defectiveindoorambientthermistoror
electroniccontrolboard
Checkalarms.Replacethermistororelectronic
controlboard
Outsidewaterleaks
Evaporatordrainpancrackedorob-
structed
Repair,cleanorreplaceasrequired
Obstructedcondensercoil
Usepressurewashorbiodegradablecleaning
agenttoclean
Fanblade/slingerringimproperly
positioned
Adjustfanbladeto1/2”ofcondensercoiln
pack
Room temperature uneven
(Heating cycle)
Bad indoor ambient thermistor
Checkdiagnosticcodes.CheckThermistors.
Replaceasneeded.
Fan speed too low Setathigherfanspeed.
Does not heat adequately
Dirtylter Clean(SeeRoutineMaintenance)
Unit undersized
Checkheatriseacrosscoil.Ifunitoperatesef
ciently,checkifinsulationcanbeaddedtoattic
orwalls.Ifinsulationisadequate,recommend
additional unit or larger one
Heaterhi-limitcontrolcyclingon&off
Checkforadequatefanairacrossheater.Check
foropenhi-limitcontrol.
Shorted or open supplementary heater Doohmmetercheck.
Incorrectwiring Checkapplicablewiringdiagram
Tips continued