8.2 TROUBLESHOOTING
PROBLEM PROBABLE CAUSES REMEDIES
The machine does not start
(STOP button off).
Master switch open. Close the switch.
Electrical anomaly. Contact the technician.
Fuses blown. Contact the technician.
During the stand-by or
STORAGE at 4°C phase, the
LCD turns off.
“Energy saving” function active.
Press any key to reactivate the
display.
During the cooling phase, ice
is formed on the walls of the
tank.
Product insufficient.
Work with at least 1/3 the
maximum amount of the product
foreseen for each CHEF model.
Insufficient mixing in tank
The scraper blades do not remove
the ice.
Cyclical stirring mode or selected
speed is scarce.
Check wear of the blades and
their correct assembly
Anti-freeze parameter incorrect.
Contact the technician to change
the P10 and P11 parameters in
machine programming.
Product insufficient.
Work with at least 1/3 the
maximum amount of the product
foreseen for each CHEF model
The machine works
intermittently during cooling.
Air-cooled machines: air condenser
dirty or fan faulty.
Clean the condenser with a brush,
check functioning of the fan and
the installation conditions on page
9.
Water-cooled machines: no
condensation water.
Make sure there is water in the
water system to which the machine
is connected. Check the pipes and
cocks.
The machine does not reach
temperatures over 105°C
quickly in heating mode.
Hopper lid assembled incorrectly
Make sure that the hopper lid
prevents steam escaping.
Product insufficient.
Work with at least 1/2 the
maximum amount of the product
foreseen for each CHEF model.
The machine does not wait
for the end of the
pasteurisation cycle and
starts over.
Electrical black-out
Find out the causes of the
electrical black-out