Assistance from the Support Team
FRITZ!Box 6490 Cable 163
quality of voice transmission in Internet calls made over the
FRITZ!Box.
The contents of the call and numbers participating will not be
transmitted to AVM.
27.4 Assistance from the Support Team
If you have problems with FRITZ!Box, proceed as follows:
1. If you have questions about starting operation of your
FRITZ!Box, please consult the following chapters:
– Before You Connect the FRITZ!Box from page 16
– Connecting the FRITZ!Box from page 17
– Connecting a Computer with a Network Cable from
page 19
– Connecting Computers with the FRITZ!Box over Wire-
less LAN from page 21
2. If you have any problems, for instance in establishing
connections, read the section Help in Case of Errors from
page 141.
3. Search for a solution in the AVM Knowledge Database.
en.avm.de/service
This site contains answers to questions frequently
posed to our Support team.
Support by e-mail
You can send us an English-language e-mail request at any
time using the “Service” area of our website. You can reach
the service area at avm.de/en/service
1. Select the product group and your product for which you
need support from the “Support” area.
You will receive a selection of FAQs.
2. If you need more help, click the “Contact Support” but-
ton to open the e-mail support form.
3. Fill out the form and send it to AVM by clicking the “Sub-
mit support request” button.
Our Support team will respond by e-mail as quickly as possible.
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