Chapter 3 Troubleshooting
103
Chapter 3 Frequently asked questions (FAQ)
3.1. Cannot communicate with inverter
(Failed to get inverter information)
3.1.1. Message Manager not installed correctly
Message Manager is software that manages communication between the PC and inverter.
If Message Manager has not been installed correctly, your PC cannot communicate with the
inverter. The installation state can be checked in the task bar of Windows OS (see the Message
Manager icon sample given below). If no Message Manager icon is displayed in the task bar,
Message Manager has not been installed correctly.
Delete the folder (including its contents) named Fuji Electric Shared in the file path as shown
below, and then Uninstall Loader
.
C:\Program Files\Common Files\Fuji Electric Shared
(In the file path shown above, "C" represents the drive letter of the partition or hard disk where
Windows is installed. If Windows is installed on a different drive in your system, replace "C" with
the letter corresponding to that drive.)
Message Manager icon sample
[ 1 ] Windows 7
Click here to show the hidden icon.
[ 2 ] Windows Vista/ Windows XP/ Windows 2000
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