Error Code
499
Problem Solving
15
016-529
[Cause] An error occurred when connecting to the Remote Download server. There was no
response from the server within the specified time (45 seconds).
[Remedy] Confirm the network connection. Check whether the Remote Download server is
correctly set on the network.
016-533
[Cause] Kerberos server authentication protocol error
[Remedy] The time difference between the machine and the Kerberos server exceeded the clock
skew limit value set on the Kerberos server. Check whether the clocks on the machine
and Kerberos server are correctly set. Also check whether the summer time and the time
zone are correctly set on the machine and Kerberos server.
016-534
[Cause] Kerberos server authentication protocol error
[Remedy] The domain set on the machine does not exist on the Kerberos server, or the Kerberos
server address set on the machine is invalid for connection. Check whether the domain
name and the server address have been correctly set on the machine. For connection to
Windows 2000 or Windows 2003 Server, specify the domain name in uppercase.
016-535
[Cause] The specified file does not exist on the Remote Download server.
[Remedy] Confirm the file.
016-536
[Cause] An error occurred when accessing the DNS prior to connecting to the Remote Download
server.
[Remedy] Confirm the connection with the DNS. Also check whether the Remote Download server
name is registered to the DNS.
016-537
[Cause] Could not connect to the Remote Download server. The port of the destination Remote
Download server is not open.
[Remedy] Confirm the port in the network settings.
016-538
[Cause] An error occurred when writing the remote download file to the hard disk. The file
obtained from the Remote Download server could not be written to the hard disk.
[Remedy] Confirm the amount of available space, and delete files that are no longer required.
Alternatively, replace the hard disk.
016-539
[Cause] Kerberos server authentication protocol error
[Remedy] An error occurred in the software. Contact our Customer Support Center.
016-543
[Cause] The specified domain was deleted from ApeosWare Authentication Management or
ApeosWare Authentication Agent.
[Remedy] Select [Refresh] on the [Domain] screen, and update the domain information, or add
the domain to ApeosWare Authentication Management or ApeosWare Authentication
Agent.
016-545
[Cause] The specified domain was deleted from ApeosWare Authentication Management or
ApeosWare Authentication Agent.
[Remedy] Adjust the times of the computer of the active directory and the computer on which
ApeosWare Authentication Management or ApeosWare Authentication Agent is
installed. Also, if the Windows Time Service of the computer on which Authentication
Agent is installed has stopped, start the service.
For more information on the process, refer to the manual for the Authentication Agent.
016-546
[Cause] A local user tried to obtain the information of another user.
[Remedy] Contact our Customer Support Center.
Error Code Cause and Remedy
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