15 Problem Solving
460
Problem Solving
15
016-533
[Cause] Kerberos server authentication protocol error
[Remedy] The time difference between the machine and the Kerberos server
exceeded the clock skew limit value set on the Kerberos server. Check
whether the clocks on the machine and Kerberos server are correctly
set. Also check whether the summer time and the time zone are
correctly set on the machine and Kerberos server.
016-534
[Cause] Kerberos server authentication protocol error
[Remedy] The domain set on the machine does not exist on the Kerberos server,
or the Kerberos server address set on the machine is invalid for
connection. Check whether the domain name and the server address
have been correctly set on the machine. For connection to Windows
2000 or Windows 2003 Server, specify the domain name in uppercase.
016-535
[Cause] The specified file does not exist on the Remote Download server.
[Remedy] Confirm the file.
016-536
[Cause] An error occurred when accessing the DNS prior to connecting to the
Remote Download server.
[Remedy] Confirm the connection with the DNS. Also check whether the Remote
Download server name is registered to the DNS.
016-537
[Cause] Could not connect to the Remote Download server. The port of the
destination Remote Download server is not open.
[Remedy] Confirm the port in the network settings.
016-538
[Cause] An error occurred when writing the remote download file to the hard
disk. The file obtained from the Remote Download server could not be
written to the hard disk.
[Remedy] Confirm the amount of available space, and delete files that are no
longer required. Alternatively, replace the hard disk.
016-539
[Cause] Kerberos server authentication protocol error
[Remedy] An error occurred in the software. Contact our Customer Support
Center.
016-543
[Cause] The specified domain was deleted from ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Select [Refresh] on the [Domain] screen, and update the domain
information, or add the domain to ApeosWare Authentication
Management or ApeosWare Authentication Agent.
016-545
[Cause] The specified domain was deleted from ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Adjust the times of the computer of the active directory and the
computer on which ApeosWare Authentication Management or
ApeosWare Authentication Agent is installed. Also, if the Windows Time
Service of the computer on which the Authentication Agent is installed
has stopped, start the service.
For more information on the process, refer to the manual for the Authentication Agent.
016-546
[Cause] A local user tried to obtain the information of another user.
[Remedy] Contact our Customer Support Center.
016-548
[Cause] The machine is not registered in ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Register the machine in ApeosWare Authentication Management or
ApeosWare Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication
Management or ApeosWare Authentication Agent.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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