Error Code
471
Problem Solving
15
016-778
[Cause] The conversion processing of the scanned image was interrupted
because of insufficient disk space.
[Remedy] Delete unnecessary data from the hard disk to free up disk space.
016-779
[Cause] An error occurred during scanned image conversion processing.
[Remedy] Retry scanning. If using large-size paper such as A3 with [Resolution]
set to [600 dpi], specify [Resolution] to [400 dpi] or lower in [Layout
Adjustment]. If the error still is not resolved, contact our Customer
Support Center.
016-780
[Cause] A hard disk error occurred during scanned image conversion
processing.
[Remedy] The hard disk may be defective. To replace the hard disk, contact our
Customer Support Center.
016-781
[Cause] Probable causes are as follows:
1) The mail server cannot be found during e-mail sending (TCP/IP
session establishment failed).
2) The machine received an SMTP server error from the mail server
during e-mail sending.
[Remedy] 1) Take one of the following measures:
z
Check whether the network cables are plugged in securely.
z
Check whether the IP address of the SMTP server when an IP
address is used for server specification.
2) Enter the host name of the machine using ASCII characters.
Available ASCII characters are follows:
- alphabets
- numerals
Check whether or not ASCII characters are used in [Tools] >
[Connectivity & Network Setup] > [Machine's E-mail Address/Host
Name].
016-786
[Cause] When using the Scan feature, the machine could not write the file to the
hard disk.
[Remedy] Take one of the following measures:
z
Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power.
z
Load paper on the paper tray as necessary.
z
If the error occurs when sending an e-mail, take one of the following
measures:
- Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job into several e-
mails to send.
- Send the job by setting [Color Scanning] to [Black & White].
016-788
[Cause] Failed to retrieve a file from the Web browser.
[Remedy] Take one of the following measures, and then execute the operation
again:
z
Reload the browser page.
z
Restart the browser.
z
Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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