15 Problem Solving
472
Problem Solving
15
016-790
[Cause] Unable to send an e-mail with Split Send because of exceeding the
maximum number of splits allowed.
[Remedy] Take one of the following measures:
z
Reduce the file size for [Quality/File Size].
z
Increase the value for [Maximum Split Count].
For more information on [Quality/File Size], refer to "5 Scan" > "E-mail Options/Filing
Options" > "Quality/File Size (Specifying an Image Compression Ratio When Scanning)"
in the User Guide.
For more information on [Maximum Split Count], refer to "Maximum Split Count"
(P.216).
016-792
[Cause] Failed to acquire the specified job history when printing a Job Report.
[Remedy] The specified job history does not exist.
016-794
[Cause] Media is not inserted correctly.
[Remedy] Check whether the media is inserted correctly.
016-795
016-796
016-797
[Cause] An error occurred when reading the data on the media.
[Remedy] On a computer, confirm the content recorded on the media.
016-798
[Cause] Unable to print a document because the hard disk is not installed.
[Remedy] Install the hard disk, and try printing again.
Contact our Customer Support Center.
016-799
[Cause] An invalid print parameter is included in the print data of the application,
or the print data and the Print Setup settings may not match.
[Remedy] Check the print data of the application and the Print Setup settings, and
try printing again.
017-700
[Cause] ThinPrint.Engine connection timed out.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-701
[Cause] An error occurred while connecting to ThinPrint.Engine.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-702
[Cause] The data sent to ThinPrint.Engine is invalid.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-703
[Cause] The print data sent from ThinPrint.Engine exceeded the maximum size
of the machine.
[Remedy] Split the job, and try printing again.
017-704
[Cause] An internal error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. Send the job again.
017-705
017-706
017-707
017-708
[Cause] ThinPrint.Engine SSL authentication error.
[Remedy] Check the server certificate information (expiry date and address) that is
registered to ThinPrint.Engine.
017-709
[Cause] An SSL communication error occurred between ThinPrint.Engine and
the machine.
[Remedy] Check the settings of the machine.
017-713
[Cause] The SMTP server does not support STARTTLS.
[Remedy] Change SSL/TLS communication setting to other than [STARTTLS].
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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