Error Code
473
Problem Solving
15
017-714
[Cause] SSL connection to the SMTP server failed.
[Remedy] Confirm whether the SMTP server supports SSL connection. If the
server supports it, check the port number of the SMTP server. If the
error still is not resolved, contact our Customer Support Center.
017-715
[Cause] SMTP server SSL server authentication error. The server certificate is
invalid.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid
this error by setting [SMTP-SSL/TLS Communication] in [SSL/TLS
Settings] to [Disabled], however the validity of the server cannot be
warranted.
017-716
[Cause] SMTP server SSL server authentication error. It is before the valid
period of the server certificate.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid
this error by setting [SMTP-SSL/TLS Communication] in [SSL/TLS
Settings] to [Disabled], however the validity of the server cannot be
warranted.
017-717
[Cause] SMTP server SSL server authentication error. The server certificate
expired.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid
this error by setting [SMTP-SSL/TLS Communication] in [SSL/TLS
Settings] to [Disabled], however the validity of the server cannot be
warranted.
017-718
[Cause] SMTP server SSL server authentication error. The server name and
certificate do not match.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid
this error by setting [SMTP-SSL/TLS Communication] in [SSL/TLS
Settings] to [Disabled], however the validity of the server cannot be
warranted.
017-719
[Cause] SMTP server SSL server authentication error. SSL authentication
internal error.
[Remedy] Execute the operation again. If the error still is not resolved, contact our
Customer Support Center.
017-723
[Cause] Character strings the DocuWorks Direct Print feature does not support
are used.
[Remedy] Print the file from DocuWorks Viewer via the PCL print driver.
018-400
[Cause] Although IPSec is enabled, the IPSec settings are inconsistent.
z
Although [Authenticated by Preshared Key] is set in [IKE
Authentication Method], a passcode is not set.
z
Although [Authenticated by Digital Signature] is set in [IKE
Authentication Method], an IPSec certificate is not set.
[Remedy] Remove the inconsistency of the IPSec settings, and enable IPSec
again.
z
When [Authenticated by Preshared Key] is set in [IKE Authentication
Method], set the passcode.
z
When [Authenticated by Digital Signature] is set in [IKE Authentication
Method], set an IPSec certificate.
018-405
[Cause] An error occurred during LDAP authentication.
[Remedy] The account is disabled in the active directory of the authentication
server, or the access is set to disabled. Consult your network
administrator.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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