15 Problem Solving
474
Problem Solving
15
018-502
[Cause] The machine failed to transfer data using SMB of the Scan to PC service
because computers allowed to login are restricted.
[Remedy] Confirm the property information for the specified user, and check
whether the computers allowed to login to the server are restricted.
018-505
[Cause] Failed to log into the destination computer while transferring data using
SMB of the Scan to PC service.
[Remedy] Check whether the user name and password of the SMTP server
registered in the machine is correct.
Important • The password cannot be confirmed. If you have forgotten the password, reset
the password. Consult your system administrator for the password reset
procedure.
z
When using Windows Server 2003, be sure to match the time set on
the SMB server and the machine.
z
When the destination computer is Macintosh, you need to change the
account settings of the shared folder so that file sharing with Windows
users becomes available. For information about necessary accounting
settings, consult your system administrator.
The following is an example of a procedure for Mac OS X 10.6.
Note • It is recommended that users create a dedicated account for data transfer. You
can create and set the account on the dialog box that appears by choosing
Apple menu > [System Preferences] and then clicking [Accounts] icon.
1) From Apple menu, choose [System Preferences], and then click
[Sharing].
2) Make sure that [File Sharing] check box is selected, and then click
[Options].
3) Select [Share files and folders using SMB].
4) Check the user accounts to enable for file sharing. Enter the user's
password, then click [OK].
5) Click [Done].
• For information on how to change the account settings on other version of Mac
OS, consult your system administrator or the official website of Apple Inc.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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