Problem Solving
184
Problem Solving
11
Troubleshooting
This section describes troubles that may occur with the machine and their solutions. Follow
the troubleshooting procedure below to solve the problems.
If the error is not resolved even after following the above procedure, contact our Customer
Support Center.
When the EP system is available and a check or maintenance is required, the machine sends
a check or maintenance request to our Customer Support Center. A service representative
visits you as required. Requesting a check or maintenance should be performed by a system
administrator.
The EP system may not be available in some regions. For more information, contact our Customer Support
Center.
For more information on the EP system, refer to "EP System" (P.277).
The machine does not work properly. Action Refer to "Machine Trouble" (P.185).
A message is displayed. Cause Has a paper jam occurred?
Action Refer to "Paper Jams" (P.259).
Cause Is an error code displayed?
Action Refer to "Error Code" (P.198).
The image quality is poor. Action Refer to "Image Quality Trouble" (P.187).
Trouble during printing Action Refer to "Trouble during Printing" (P.191).
Network-related Problems Action Refer to "Network-related Problems" (P.193).
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