Troubleshooting
Having this problem? Check the f ollowing points:
No current through USB port ► E n sure that you use the USB-C cab
le
supplied, or an equivalent and c
ertified one.
Your device may trigger the overcurrent
protection on the monitor.
► Discon nect the device, check it for defects
then reconnect it.
The lateral USB ports only
deliver current if a
computer is connected to a
USB port designated
as "Upstream".
► Co nnect a computer to a US
B port
designated as "Upstream
"toactivatethe
lateral USB ports.
The lateral USB ports do not support USB power
delivery.
► If your device needs high charge levels of
up to 65 W, connect it to the USB-C port on
the underside of the monitor.
It is not possible to wake up the comput er using
a mouse or keyboard co nnected to the monitor
and/or
to wake up the computer using an On /Off switch
on the monitor in All-in-One mode
If your computer loses its connection to mouse
/ keyboard while in power-saving mode, the
mouse and keyboard are then n o longer
detected. This can occur if a different input
signal gets used on the monitor du ring the
intervening period.
► Use the On/Off switch on the computer to
wake up the computer.
► Ensure that the input signal does not
get changed while the computer is in
power-saving mode.
► O nly connect one computer to the USB port
designated as "Upstream".
Further information can be found in the chapter
"
Notes about the KVM function", Page 48
58 Fujitsu
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