Fujitsu ScanSnap S500 User Manual

5.2 Troubleshooting Checklist
ScanSnap S500 Operator's Guide 143
Troubleshooting
5
Scanning does not start. Is the USB cable con-
nected correctly?
Connect the USB cable correctly.
(When a hub is used, check the
hub’s power supply.)
Does the LED light
blink repeatedly?
Disconnect and then re-connect the
AC cable and AC adapter.
(* Wait at least 5 seconds before
reconnecting the AC or USB cable)
Is ScanSnap Manager
started?
(If ScanSnap Manager is
started up successfully, the
"ScanSnap Manager" icon
appears on the task
bar.)
If the "ScanSnap Manager" icon is
not displayed, select [Start] -> [All
Programs] -> [SnanSnap Manager]
-> [ScanSnap Manager] to start
ScanSnap Manager.
Is ScanSnap Manager run-
ning normally?
(If ScanSnap Manager is
not running normally, the
"ScanSnap Manager" icon
in the task bar is displayed
as .)
Do the following:
1. Perform "Scan for hardware
changes" or "Refresh" from
Device Manager.(*1)
If the situation does not improve,
perform step 2.
2. Disconnect and re-connect the
AC cable and AC adapter (Wait
at least 5 seconds before turning
on the power again).
If this does not improve the situ-
ation, perform step 3.
3. If a USB hub is in use, directly
connect ScanSnap to your PC. If
this does not improve the situa-
tion, perform step 4.
4. If your PC has multiple USB
ports, connect ScanSnap with
another port. If this does not
improve the situation, perform
step 5.
5. Restart your PC.
If none of the above operations
resolves the problem, uninstall
and re-install ScanSnap Manager
by following the procedure given
at (*2).
Vertical lines appear in
the scanned image.
Is the inside of the ADF
dirty?
Clean the inside of the ADF following
the instructions in Chapter "6 Daily
Care" (page 149).
The scanned image
shifts or is distorted.
Is the document loaded
correctly?
Load the document correctly follow-
ing the instruction in "3.3 Loading
Documents" (page 39)
Symptom Check This Item Resolution
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Fujitsu ScanSnap S500 Specifications

General

Film scanning	No
Color scanning	Yes
Input color depth	- bit
Maximum scan size	216 x 356 mm
Scanner type	Sheet-fed scanner
Sensor type	CCD
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Auto document feeder (ADF) input capacity	50 sheets
USB version	2.0
Standard interfaces	USB 2.0
Minimum system requirements	Windows 2000/ XP/ Vista
Scan media weight	52 - 127 g/m²
Power requirements	AC 100V - 240V, 50 / 60 Hz
Sustainability certificates	ENERGY STAR
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Certification	RoHS

Weight and Dimensions

Weight	2700 g