Troublesho ot ing and tips
Troubleshooting and tips
TroubleshootingTi psFaultTroubleshooting
Follow the safety note s in the "Safety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstance s that led to the fault. Also
make a note of any error messages displayed.
► Switch the Tablet PC off.
► Please contact the Hotline/Service Desk.
You can find the telephone numbers in the service desk list. Please have
the following information ready when you call:
• The model name and serial number of t he Tablet PC. The serial nu mber
is located on a sticker on the underside of the Tablet PC.
• Notes of any messages that appear on the screen and information on acoustic s ignals.
• Any changes you have made to the hardware or software after
receiving the Tablet PC.
• Any cha nges you have made to the BIOS Setup settings after receiving the Tablet PC.
• Your system configuration and all peripheral devices connected to your system.
• Your sales contract.
Our Tablet PC s
have been designed primarily with mobile applications in mind. This
means that con
siderable effort has been made to optimise components and equipment
in term s of we
ight, space an d energy requirements. Depending on th e particular
configuratio
n you have purchased, it is possible that functionality may be slightly reduced
compared to a
desktop PC if you are r unning processor-intensive gaming software, e.g.
games with i
ntensive 3D graphics. Updating your hardware with drivers which have not
been appro
ved by Fujitsu Technology Solutions may result in performance losses, data
losses or m
alfunction of th e equipment. A list of approved drivers and current BIOS
versions c
an be downloaded from: "
http://ts.fujitsu.com/suppor t/downloads.html"
Help if pr
oblems occur
Should you encounter a problem with your computer that you can not resolve yourself:
► Note the ID number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
► For further clarification of the problem, contact the H elp D esk for your country (see the Help
Desk list or visit the Internet at "
http://ts.fujitsu.com/suppor t/servicedesk.html"). W hen you
do this, please have ready the ID nu m ber and serial numb er of your system.
Fujitsu Technology Solutions 67
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