Appendix
68
Troubleshooting
Problem Cause/solution
Cannot hear
a dial tone
when making a
landline call
Increase the volume on the handset.
Disconnect the telephone line cord from the base unit and
connect it to a known working telephone. If the known working
telephone operates properly, contact our customer support
center for warranty information.
Handset does
not ring
Make sure your handset is charged.
You experience
audible static,
noise, or fading
in and out
The handset may be near the end of range limit. Move the
handset closer to the base unit.
If you are using a line with DSL service, make sure you have
provider.
Try to relocate the base unit and use the handset away from
sources of electrical interference.
Caller-ID
information is
not displayed
on landline
calls
You must subscribe to Caller ID service from your landline
telephone service provider.
Make sure the base unit is plugged directly into a telephone
modular jack. If you are using a line with DSL service, make
service provider.
While on a
landline call,
new caller-ID
information is
not displayed
You must subscribe to Caller ID with Call Waiting service from
your service provider/telephone company.
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