Customer assistance
Vivid E80/E90/E95 – Service Manual 1-21
GC091052 Rev. 3
Customer assistance
Contact information
If this equipment does not work as indicated in this service
manual or in the user manual, or if you require additional
assistance, please contact the local distributor or appropriate
support resource, as listed below.
Before you call, identify the following information, and acquire
image (Alt+D) to send to the Customer Care team:
1. Ultrasound system ID serial number.
2. Software version.
3. Date and time of occurrence.
4. Sequence of events leading to issue.
5. Is the issue repeatable?
6. Imaging mode, probe, preset/application.
7. Media brand, speed, capacity, type.
8. Save secondary image capture, cine loop, 4D multi-volume
loop.
9. Detailed description of any problem encountered.
10. Where applicable, save the appropriate log files.
Remember to save the log files for each day on a separate
media, labelled accordingly.
NOTE: Restart the application before resuming clinical scanning.
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