101
Issue Cause(s) Solution
Machine won’t turn on. Loose cables Check that all cables are
securely plugged in (page
22).
Machine is not turned on Check power button is pressed
down on right side (page 22).
If problem persists, please contact a Grace Company support
technician. Call (800) 264-0644.
Stitches are skipped. Damaged needle Check needle (page 73).
Machine improperly threaded Check that all tensioners and
guides were threaded correctly
(page 30).
Bobbin wound or threaded
incorrectly
Check that the bobbin was
inserted the correct direction in
the case (page 25).
Incorrect thread tension Adjust top thread tension (page
56). Adjust bottom thread
tension (page 56).
Hopping foot incorrect distance
from needle plate
Check hopping foot height
distance with height tool (page
75).
If problem persists, please contact a Grace Company support
technician. Call (800) 264-0644.
Thread is breaking. Damaged needle Check needle (page 73).
Incorrect thread tension Adjust top thread tension (page
56). Adjust bottom thread
tension (page 56).
Machine improperly threaded Check guides and tensioners
for accidental double-wrapping
(page 30).
Stitching in place too long Keep machine moving to avoid
stitch build-up in one place,
or switch to regulated precise
quilting mode (page 43).
Part Four | Appendix
Troubleshooting Guide
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