Section 15: Guarantee Page 41
Terms of manufacturer's guarantee
The Company shall mean Grant Engineering (UK) Limited.
The Smart Controller and the heat pump with which it is being
used must be installed by a competent installer and in full
accordance with the relevant Codes of Practice, Regulations and
Legislation in force at the time of installation.
The Smart Controller is guaranteed for two years from the date
of installation⁴, providing that after twelve months the annual
service has been completed³ and the heat pump registered with
the company withing thirty days of the installation date⁴. Any work
undertaken must be authorised by the Company and carried out
by a competent service engineer.
Proof is provided that the system has been flushed or chemically
cleaned where appropriate (refer to BS 7593) and that the
required quantity of a suitable corrosion inhibitor added.
Proof of annual servicing (including the checking of any expansion
vessels and pressure relief valves) must be provided if and when
requested by the Company.
IMPORTANT Grant Engineering (UK) Limited strongly
recommends that a Grant Mag-One in-line magnetic filter/s (or
equivalent⁵) is fitted in the heating system pipework. This should
be installed and regularly serviced in accordance with the filter
manufacturer's instructions.
This guarantee does not cover breakdowns caused by incorrect
installation, neglect, misuse, accident or failure to operate the
Smart Controller and/or heat pump in accordance with the
manufacturer's installation and servicing instructions.
The Smart Controller is registered with the Company within thirty
days of installation. Failure to do so does not affect your statutory
rights¹.
The balance of the guarantee is transferable providing the
installation is serviced prior to the dwelling's new owners taking up
residence. Grant Engineering (UK) Limited must be informed of
the new owners's details.
The company will endeavour to provide prompt service in
the unlikely event of a problem occurring but cannot be held
responsible for any consequences of delay however caused.
This guarantee applies to Grant Engineering (UK) Limited Smart
Controllers purchased and installed on the UK mainland, Isle of
Wight, Channel Islands and Scottish Isles only². Provision of in-
guarantee cover elsewhere in the UK is subject to agreement with
the company.
All claims under this guarantee must be made to the Company
prior to any work being undertaken. Invoices for call out/repair
work by any third party will not be accepted unless previously
authorised by the Company. Proof of purchase and date of
installation, commissioning and service documents must be
provided on request.
If a replacement Smart Controller is supplied under the guarantee
(due to a manufacturing fault) the product guarantee continues
from the installation date of the original Smart Controller and not
from the installation date of the replacement⁴.
• The replacement of a Smart Controller under this guarantee
does not include any consequential costs.
Foot notes
1. Your statutory rights entitle you to a one-year guarantee
period only.
2. The UK mainland consists of England, Scotland and Wales
only. Please note that for the purposes of this denition,
Northern Ireland, Isle of Man and Scilly Isles are not
considered part of the UK mainland.
3. We recommend that your Smart Controller and the air source
heat pump with which it is installed are serviced every twelve
months (even when the guarantee has expired) to prolong
the lifespan and ensure it is operating safely and eciently.
4. The guarantee period will commence from the date of
installation, unless the installation date is more than six
months from the date of purchase, in which case the
guarantee period will commence six months from the date of
purchase.
5. As measured by gauss. The Mag One magnetic lter has a
Gauss measurement of 12000.
Version 1.0 - December 2023
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