Section 15: GuaranteePage 40
15 Guarantee
You are now the proud owner of an Aerona Smart Controller for
use with the Grant Aerona Air Source Heat Pump which has been
designed to give years of reliable, trouble free operation.
Grant Engineering (UK) Limited guarantees the manufacture
of the Aerona Smart Controller including all electrical and
mechanical components supplied with it for a period of twelve
months from the date of installation⁴, provided that the Smart
Controller and the air source heat pump with which it is being
used have been installed in full accordance with the installation
and servicing instructions issued.
This will be extended to a total period of two years if the Smart
Controller is registered with Grant Engineering (UK) Limited
within thirty days of installation⁴, and it is checked, along
with the associated valves, sensors, etc. when the heat pump
is serviced at twelve monthly intervals³. See main Terms and
Conditions below.
Registering the product with Grant Engineering (UK) Limited
Please register your Smart Controller with Grant Engineering
UK Limited within thirty days of installation. To do so visit
www.grantuk.com and click the 'Register Product' link in the top
right-hand corner of the home page, where you can register your
Smart Controller for a further twelve months guarantee (giving
two years from the date of installation). This does not aect your
statutory rights¹.
If a fault or defect occurs within the manufacturer's
guarantee period
If your Smart Controller should fail within the guarantee period,
you must contact Grant Engineering (UK) Limited, who will
arrange for the repair under the terms of the guarantee, providing
that the Smart Controller and the heat pump with which it is being
used have been correctly installed, commissioned and serviced
(if the appliance has been installed for more than twelve months)
by a competent person and the fault is not due to tampering,
system water contamination, misuse, trapped air or the failure of
any external components not supplied by Grant Engineering (UK)
Limited, e.g. pipework, etc.
This two-year guarantee only applies if the Smart Controller
is registered with Grant Engineering (UK) Limited within
thirty days of installation⁴ and is checked along with the
associated valves, sensors, etc. when the heat pump is
serviced after twelve months.
In the rst instance
Contact your installer or commissioning engineer to ensure that
the fault does not lie with the system components, discharged
batteries in wireless thermostats, or any incorrect settings of the
Smart Controller that falls outside of the manufacturer's guarantee
otherwise a service charge could result. Grant Engineering (UK)
Limited will not be liable for any charges arising from this process.
If a fault covered by the manufacturer's guarantee is found
Ask your installer to contact Grant Engineering (UK) Limited,
Service Department on +44 (0)1380 736920 who will arrange for
a competent service engineer to attend to the fault.
Remember - before you contact Grant Engineering (UK)
Limited
Ensure the Smart Controller and the air source heat pump
with which it is being used have been installed, commissioned
and serviced by a competent person in accordance with the
installation and servicing instructions.
Ensure the problem is not being caused by the heating system,
discharged batteries in wireless thermostats, or any incorrect
settings of the controls.
Free of charge repairs
During the two year guarantee period no charge for parts of
labour will be made, provided that the Smart Controller and the
air source heat pump with which it is being used have been
installed and commissioned correctly in accordance with the
manufacturer's installation and servicing instructions, it was
registered with Grant Engineering (UK) Limited within thirty
days of installation⁴ and, for Smart Controllers and air source
heat pumps over twelve months old, details of annual service is
available³.
The following documents must be made available to Grant
Engineering (UK) Limited on request:
• Proof of purchase
• Commissioning Report Form
• Service documents
• System Design Criteria
Chargeable repairs
A charge may be made (if necessary following testing of parts) if
the cause of the breakdown is due to any fault(s) caused by the
plumbing or heating system, e.g. contamination of parts due to
system contamination, sludge, scale, debris or trapped air. See
'Extent of manufacturer's guarantee' below.
Extent of manufacturer's guarantee:
The manufacturer's guarantee does NOT cover the following:
• If the Smart Controller has been installed for over two years.
• If the Smart Controller and/or the air source heat pump
with which it is being used have not been installed,
commissioning, or serviced by a competent person in
accordance with the installation and servicing instructions.
• The serial number has been removed or made illegible.
• Fault(s) due to accidental damage, tampering, unauthorized
adjustment, neglect, misuse or operating the Smart
Controller and/or the air source heat pump contrary to the
manufacturer's installation and servicing instructions.
• Damage due to external causes such us bad weather
conditions (ood, storms, lightning), re, explosion, accident
or theft.
• Fault(s) due to incorrectly sized expansion vessel(s),
incorrect vessel charge pressure or inadequate expansion on
the system.
• Fault(s) caused by external electrics and external
components not supplied by Grant Engineering (UK) Limited.
• Air source heat pump servicing, de-scaling or ushing.
• Checking and replenishing system pressure.
• Electrical cables and plugs, external controls not supplied by
Grant Engineering (UK) Limited.
• Heating system components, such as radiators, pipes,
ttings, pumps and valves not supplied by Grant Engineering
(UK) Limited.
• Instances where the Smart Controller has been un-installed
and re-installed in another location.
• Use of spare parts not authorised by Grant Engineering (UK)
Limited.
• Consumable items including, but not limited to, batteries,
antifreeze and biocide inhibitor.
• The replacement of batteries in wireless thermostat.
• The cost and provision of any specialist access equipment,
or any associated costs, required to inspect, repair, service
or replace any units not installed in accordance with these
installation instructions, irrespective of whether the heat
pump is deemed to be at fault or not.
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