Section 17: Guarantee Page 73
Terms of manufacturer’s guarantee
• The Company shall mean Grant Engineering (UK) Limited.
• The heat pump must be installed by a competent installer and in
full accordance with the relevant Codes of Practice, Regulations
and Legislation in force at the time of installation.
• The heat pump is guaranteed for two years from the date
of installation
4
, providing that after twelve months the annual
service has been completed
3
and the heat pump registered with
the Company within thirty days of the installation date
4
. Any work
undertaken must be authorised by the Company and carried out
by a competent service engineer.
• The internal heat exchanger of the heat pump is also covered
by a two year parts and labour guarantee from the date of
installation
4
. This is subject to the following:
o The heat pump is operated correctly, in accordance with
the installation and servicing instructions.
o Proof is provided that the system has been flushed or
chemically cleaned where appropriate (refer to BS 7593)
and that the required quantity of a suitable corrosion
inhibitor added.
o Proof of annual servicing (including the checking of any
expansion vessels and pressure relief valves) must be
provided if and when requested by the Company.
IMPORTANT
Grant Engineering (UK) Limited strongly recommends
that a Grant Mag-One in-line magnetic filter/s (or
equivalent
5
) is fitted in the heating system pipework. This
should be installed and regularly serviced in accordance
with the filter manufacturer’s instructions.
• This guarantee does not cover breakdowns caused by incorrect
installation, neglect, misuse, accident or failure to operate the
heat pump in accordance with the manufacturer’s installation
and servicing instructions.
• The heat pump is registered with the Company within thirty days
of installation. Failure to do so does not affect your statutory
rights
1
.
• The balance of the guarantee is transferable providing the
installation is serviced prior to the dwelling’s new owners taking
up residence. Grant Engineering (UK) Limited must be informed
of the new owner’s details.
• The Company will endeavour to provide prompt service in
the unlikely event of a problem occurring, but cannot be held
responsible for any consequences of delay however caused.
• This guarantee applies to Grant Engineering (UK) Limited
air source heat pumps purchased and installed on the UK
mainland, Isle of Wight, Channel Islands and Scottish Isles only
2
.
Provision of in-guarantee cover elsewhere in the UK is subject to
agreement with the Company.
• All claims under this guarantee must be made to the Company
prior to any work being undertaken. Invoices for call out/repair
work by any third party will not be accepted unless previously
authorised by the Company.
• Proof of purchase and date of installation, commissioning and
service documents must be provided on request.
• If a replacement heat pump is supplied under the guarantee
(due to a manufacturing fault) the product guarantee continues
from the installation date of the original heat pump, and not from
the installation date of the replacement
4
.
• The replacement of a heat pump under this guarantee does not
include any consequential costs.
Foot notes
1. Your statutory rights entitle you to a one year guarantee period
only.
2. The UK mainland consists of England, Scotland and Wales only.
Please note that for the purposes of this definition, Northern
Ireland, Isle of Man and Scilly Isles are not considered part of
the UK mainland.
3. We recommend that your air source heat pump is serviced
every twelve months (even when the guarantee has expired)
to prolong the lifespan and ensure it is operating safely and
efficiently.
4. The guarantee period will commence from the date of
installation, unless the installation date is more than six months
from the date of purchase, in which case the guarantee period
will commence six months from the date of purchase.
5. As measured by gauss. The Mag-One magnetic filter has a
Gauss measurement of 12000.
Version 1.1 - February 2017
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