Section 17: GuaranteePage 72
You are now the proud owner of an Air Source Heat Pump from Grant
Engineering (UK) Limited which has been designed to give years of
reliable, trouble free, operation.
Grant Engineering (UK) Limited guarantees the manufacture of the
heat pump including all electrical and mechanical components for a
period of twelve months from the date of installation
4
, provided
that the air source heat pump has been installed in full accordance
with the installation and servicing instructions issued.
This will be extended to a total period of two years if the air source
heat pump is registered with Grant Engineering (UK) Limited within
thirty days of installation
4
and it is serviced at twelve monthly
intervals
3
. See main Terms and Conditions below.
If the heat pump is installed as part of a VortexAir (hybrid) installation,
the guarantee for the heat pump will start from its original date of
installation and NOT from the date of installation of the oil boiler (if
installed on different dates). If the installation date of the heat pump
is more than three months from the date of installation of the oil
boiler, the guarantee period will commence three months from the
date of installation of the oil boiler.
Registering the product with Grant Engineering (UK) Limited
Please register your air source heat pump with Grant Engineering
UK Limited within thirty days of installation. To do so visit w ww.
grantuk.com, where you can register your boiler for a further twelve
months guarantee (giving two years from the date of installation).
This does not affect your statutory rights
1
.
If a fault or defect occurs within the manufacturer’s guarantee
period
If your air source heat pump should fail within the guarantee period,
you must contact Grant Engineering (UK) Limited, who will arrange
for the repair under the terms of the guarantee, providing that the
heat pump has been correctly installed, commissioned and serviced
(if the appliance has been installed for more than twelve months) by
a competent person and the fault is not due to tampering, system
water contamination, misuse, trapped air or the failure of any external
components not supplied by Grant Engineering (UK) Limited, e.g.
pipework, etc.
This two year guarantee only applies if the air source heat
pump is registered with Grant Engineering (UK) Limited
within thirty days of installation
4
and is serviced after twelve
months
3
.
In the first instance
Contact your installer or commissioning engineer to ensure that
the fault does not lie with the system components or any incorrect
setting of the system controls that falls outside of the manufacturer’s
guarantee otherwise a service charge could result. Grant Engineering
(UK) Limited will not be liable for any charges arising from this
process.
If a fault covered by the manufacturer’s guarantee is found
Ask your installer to contact Grant Engineering (UK) Limited Service
Department on +44 (0)1380 736920 who will arrange for a competent
service engineer to attend to the fault.
Remember - before you contact Grant Engineering (UK)
Limited
• Ensure the air source heat pump has been installed,
commissioned and serviced by a competent person in
17 Guarantee
accordance with the installation and servicing instructions.
• Ensure the problem is not being caused by the heating system
or its controls.
Free of charge repairs
During the two year guarantee period no charge for parts or
labour will be made, provided that the air source heat pump has
been installed and commissioned correctly in accordance with
the manufacturer’s installation and servicing instructions, it was
registered with Grant Engineering (UK) Limited within thirty days of
installation
4
and, for air source heat pumps over twelve months old,
details of annual service is available
3
.
The following documents must be made available to Grant
Engineering (UK) Limited on request:
• Proof of purchase
• Commissioning Report Form
• Service documents
• System Design Criteria
Chargeable repairs
A charge may be made (if necessary following testing of parts) if
the cause of the breakdown is due to any fault(s) caused by the
plumbing or heating system, e.g. contamination of parts due to
system contamination, sludge, scale, debris or trapped air. See
‘Extent of manufacturer’s guarantee’ below.
Extent of manufacturer’s guarantee:
The manufacturer’s guarantee does not cover the following:
• If the air source heat pump has been installed for over two
years.
• If the air source heat pump has not been installed,
commissioned, or serviced by a competent person in
accordance with the installation and servicing instructions.
• The serial number has been removed or made illegible.
• Fault(s) due to accidental damage, tampering, unauthorised
adjustment, neglect, misuse or operating the air source heat
pump contrary to the manufacturer’s installation and servicing
instructions.
• Damage due to external causes such as bad weather conditions
(flood, storms, lightning), fire, explosion, accident or theft.
• Fault(s) due to incorrectly sized expansion vessel(s), incorrect
vessel charge pressure or inadequate expansion on the system.
• Fault(s) caused by external electrics and external components
not supplied by Grant Engineering (UK) Limited.
• Air source heat pump servicing, de-scaling or flushing.
• Checking and replenishing system pressure.
• Electrical cables and plugs, external controls not supplied by
Grant Engineering (UK) Limited.
• Heating system components, such as radiators, pipes, fittings,
pumps and valves not supplied by Grant Engineering (UK)
Limited.
• Instances where the heat pump has been un-installed and
re-installed in another location.
• Use of spare parts not authorised by Grant Engineering (UK)
Limited.
• Consumable items including, but not limited to, antifreeze and
biocide inhibitor.
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