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If the GTO gate operator system is not operating properly, please follow the steps below:
1. Check the Trouble Shooting Guide first.
2. Call your distributor, dealer or installer.
3. If you still cannot solve the problem, call our Service Department at (850) 575-0176 to discuss the problem with our
service technicians.
4. If repair or replacement under warranty is necessary, you will be assigned a Return Goods Authorization Number
(RGA).
5. Carefully pack the component(s) authorized for return and ship freight prepaid to GTO, Inc., 3121 Hartsfield Road,
Tallahassee, FL 32303. A copy of the sales receipt or other proof of purchase and warranty period must be included.
NOTE: GTO products returned without a Return Goods Authorization Number (RGA) on the outside of
package in BIG BOLD PRINT or returned freight collect will
not be accepted at the factory.
6. If the repair service or replacement is covered by warranty, GTO, Inc. will pay shipping cost for
return to customer.
Warranty and Repair Service
Limited Two Year Warranty
GTO/PRO gate operators are warranted by the manufacturer against defects in materials and manufacturer
workmanship for a period of two (2) years from date of purchase, provided recommended installation
procedures have been followed.
In the case of product failure due to defective material or manufacturer workmanship within the two (2) year
warranty period, the operator will be repaired or replaced (at the manufacturer's option) at no charge to the
customer, if returned freight prepaid to GTO, Inc., 3121 Hartsfield Road, Tallahassee, Florida 32303.
IMPORTANT: Call (850)575-0176 or fax (850)575-8912 for a Return Goods Authorization (RGA)
number before returning to factory. Products received at the factory without an RGA number will not be
accepted. Replacement or repaired parts are covered by this warranty for the remainder of the two (2) year
warranty period. GTO will pay the shipping charges for return to the owner of items repaired under war-
ranty.
The manufacturer will not be responsible for any charges or damages incurred in the removal of the defec-
tive parts for repair, or for the reinstallation of those parts after repair. This warranty shall be considered
void if damage to the product(s) was due to improper installation or use, tampering, connection to an
improper power source, or if damage was caused by lightning, wind, fire, flood, insects or other natural
agent. This warranty gives you specific legal rights, and you may also have other rights which may vary
from state to state. This warranty is in lieu of all other warranties, expressed or implied. NOTE: Verifica-
tion of the warranty period requires copies of receipts or other proof of purchase. Please retain these
records.
After the two (2) years warranty period, GTO or one of its authorized service centers will make any neces-
sary repairs for a nominal fee. Call GTO at (850)575-0176 for more information.
AUTOMATIC GATE OPERATORS
®
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