© 2015 Harmonic Inc. All rights reserved. 85 Electra 9200, Rev O
Appendix D
Contacting the Technical Assistance Center
Harmonic Global Service and Support has many Technical Assistance Centers (TAC) located
globally, but virtually co-located where our customers can obtain technical assistance or request
on-site visits from the Regional Field Service Management team. The TAC operates a Follow-The-
Sun support model to provide Global Technic al Support anytime, anywhere, through a single case
management and virtual telephone system. Depending on time of day, any where in the world, we
will receive and address your calls or emails in one of our global support centers. The Follow-the-
Sun model greatly benefits our customers by providing continuous problem resolution and
escalation of issues around the clock.
Report an issue online at:
http://harmonicinc.com/webform/report-issue-online
Table D–1: Technical Support Phone Numbers and Email Addresses
Region Telephone Technical Support E-mail
Americas 888.673.4896 (888.MPEG.TWO)
or +1.408.490.6477
support@harmonicinc.com
Europe, Middle Eas t,
and Africa
+44.1252.555.450 emeasupport@harmonicinc.com
India +91.120.498.3199 apacsupport@harmonicinc.com
Russia +7.495.926.4608 rusupport@harmonicinc.com
Mainland China +86.10.6569.5580 chinasupport@harmonicinc.com
Japan +81.3.5565.6737 japansupport@harmonicinc.com
Asia Pacific – Other
Territories
+852.3184.0045
or 65.6542.0050
apacsupport@harmonicinc.com
The Harmonic Inc. support website is:
http://www.harmonicinc.com/content/technical-support
The Harmonic Inc. software download sites are:
Distribution and Delivery Software ftp://ftp.harmonicinc.com
Playout and Production Software ftp://ftp.Omneon.com//Updates/Omneon/Current/
Software for select Electra Encoders https://harmonic.force.com/SWAccess/SWDownloadLogin
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