Regulatory & Warranty Information 57
FOR PROPERTY DAMAGES AND FOR PERSONAL INJURY DAMAGES, EXCEPT AS CAUSED
BY THE GROSS NEGLIGENCE OR FRAUD OF ZOOM.
What is the Period of Coverage? The period of coverage for the enclosed Hardware and/or
Program is set forth in the Guarantee Period section of this Guide. If this section indicates that
Zoom offers an Extended Protection Plan (“Plan”) for the enclosed Hardware and/or Program and
you select the Plan, the period of coverage for the Hardware and/or Program would be the total of
the original Guarantee Period and the Plan period. There shall be no Guarantee after the
expiration of the period of coverage.
What Will Zoom Do to Correct Problems? In the event of a malfunction attributable directly to
Defects, Zoom will, at its option, repair the Product to whatever extent Zoom deems necessary to
restore the Product to proper operating condition, or replace the Product with a new or functionally
equivalent product of equal value, or refund an amount equal to the lesser of (l) the purchase price
paid for the Product, or (2) the then effective Zoom Estimated Retail Price for the Product. THE
REMEDY DESCRIBED ABOVE IS THE EXCLUSIVE REMEDY EXTENDED TO YOU BY ZOOM
FOR ANY DEFAULT, MALFUNCTION, OR FAILURE OF THE PRODUCT TO CONFORM WITH
THIS GUARANTEE, OR OTHERWISE FOR THE BREACH OF THIS GUARANTEE OR ANY
OTHER GUARANTEE, WARRANTY OR CONDITION, WHETHER EXPRESSED OR IMPLIED.
How Do You Obtain Guarantee Service? To obtain Guarantee service, you must either call the
appropriate Customer Service number or write to Customer Service at the appropriate address
listed at the end of this section. You must return the Product, along with the return authorization
number given to you by Customer Service and proof of date of purchase, or after expiration of the
Guarantee period, Zoom will, at its option, repair the Product and charge you for parts and labor or
replace the Product and charge you the then effective Estimated Retail Price for the Product,
unless Zoom has discontinued the manufacture or distribution of such products because of
technical obsolescence.
To the extent that any of the terms and condition of the English version of this Guarantee conflict
with any of the terms and conditions of any translation thereof, the terms and conditions of the
English version will prevail.
Guarantee Period
Hayes products sold outside of the borders of the United States of America or Canada include a
two (2) year limited guarantee. An optional extended protection plan is also available in some
countries, consisting of a free extension to the limited performance guarantee for a total of 5 years
with product registration within 90 days of purchase.
Hayes software includes a ninety (90) day limited guarantee.
Customer Support and Warranty/Guarantee Service Information
To obtain Warranty/Guarantee Service, call or write to the appropriate Zoom Customer Service
location for a return authorization number, and then return the product to that location along with
(a) the return authorization number, (b) proof of date of purchase, and (c) your mailing address and
telephone number, postage prepaid.
Please note that if the product is returned without proof of purchase or after the expiration of the
warranty/guarantee coverage period, Zoom will, at its option, repair or replace the product and
charge you the then effective Zoom price for out of warranty/guarantee service of the product,
unless Zoom has discontinued the manufacture or distribution of the product because of technical
obsolescence.
Información sobre el Servicio de Garantía
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