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General| Brand | HICAPS |
|---|---|
| Model | TRINITY |
| Category | Touch terminals |
| Language | English |
Identifies and describes the physical components of the HICAPS Trinity terminal.
Highlights features designed to improve terminal usability for all users.
Explains how to navigate the main interface of the HICAPS terminal.
Details processes for managing HICAPS providers, including adding, updating, and removing.
Guides users through submitting HICAPS claims and requesting quotes.
Provides instructions on how to cancel a previously submitted HICAPS claim.
Explains how to generate a summary of daily HICAPS transactions.
Details the steps for processing an EFTPOS sale transaction on the terminal.
Guides users through processing an EFTPOS sale using manual card entry.
Explains the process for processing EFTPOS refunds on the terminal.
Guides on performing and viewing EFTPOS settlements, both manual and automatic.
Discusses accessibility features available on the HICAPS Trinity terminal.
Details how to enable the voice-to-text functionality for transactions.
Explains how to use the PIN entry training mode for users.
Guides users on adjusting screen colour contrast and text size for accessibility.
Provides access to support information, contact details, and paper roll replacement.
Information on manager passcode requirements and management.
Overview of communication methods supported by the HICAPS Trinity terminal.
Explains symbols and settings for mobile signal, Bluetooth, and Wi-Fi.
Steps to pair the HICAPS terminal with its base via Bluetooth.
Instructions on how to connect the HICAPS terminal to a Wi-Fi network.
How to request a manual heartbeat for terminal updates and checks.
Guides on how to find and view HICAPS response codes for transactions.
Details on accessing specific HICAPS response codes for individual items.
Information on where to find EFTPOS error messages and their corrective actions.
Requirements for merchants to ensure the validity of manual EFTPOS transactions.
Provides contact information and hours for the HICAPS Help Desk.
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