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CONTENTS
1. Glossary of Terms 4
2. Getting to know your terminal 6
2.1 Diagram of HICAPS Trinity Terminal 6
Terminal base 7
2.2 Terminal Accessibility features 9
2.3 HICAPS Home Screen Navigation 11
2.3.1 HICAPS Trinity Terminal Home Screen 11
3. HICAPS 12
3.1 Registering a new provider 12
3.2 Modifying a provider 12
3.3 Deleting a provider 12
3.4 Processing a HICAPS claim 12
3.5 Processing a HICAPS quote 16
3.6 Cancelling a HICAPS claim 19
3.7 Manual daily transaction summary (HICAPS Totals) 21
3.8 Ordering terminal paper rolls 22
4.1 Sale 23
4.2 Sale – Manual Entry 25
4.3 Refund 28
4.4 EFTPOS Settlements 36
4.4.1 Manual EFTPOS settlement 36
4.4.2 Automatic settlement 37
5. Terminal functions 38
5.1 Accessibility 38
5.1.1 About the Terminal Accessibility Features 38
5.1.2 Enabling Voice to Text 38
5.1.3 PIN entry training mode 39
5.1.4 Changing Colour/Large Text 42
5.2 Support 44
5.2.1 Contact 44
5.2.2 Changing the paper roll 44
5.2.3 HICAPS logon test 45
5.2.4 Manager passcode 45
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