HID ACW2-XN - Cant connect to controller - LAN connection (DHCP service):

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Technical Service Guide Page 9 of 27
Web-Based Access Control Solution
ACW2-XN
Can’t connect to controller - LAN connection (DHCP service):
Key Indicators
• Browser should open the ID Access Manager login screen on entering the correct URL.
Analysis
• Is the controller powered up?
o Power up the controller.
• Are the dip-switch settings on the networked controller configured correctly?
o Check dip-switch setting on networked controller.
• Is a mobile device being used to connect to the networked controller?
o Use a PC or laptop to connect to the networked controller.
• Are there incorrect network settings saved in the controller?
o Factory default controller (restore using backup once logged in).
• Is the network cable defective?
o Replace Network cable.
• Is the networked controller defective?
o Replace networked controller.