Page 76 October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
7 Technical Support
This section provides you with an efficient, step-by-step procedure to be used when contacting HID
GLOBAL Technical Support, as needed, for this card printer.
1 Contact the HID Global Technical Support Group by phone at (866)607-7339 Ext #6 or by
fax at (952) 946-8492 for additional technical assistance.
OR
Contact HID Technical Support.
2 Position a phone near the printer and computer so the Technician can help to troubleshoot
3
Please have a self-test and a sample card ready when calling HID Technical Support.
7.1 Reading the Serial Numbers on a FARGO Printer
You can determine when your card Printer was manufactured by reading directly from the serial number
(affixed to your card printer).
Reviewing Example No.
2: Serial Number
B2050028 (2012)
• B2050028: The first two digits in the serial number indicate the
year the printer was built (e.g., the digits B2 indicate the year 2012).
• B2050028: The third and fourth digits in the serial number indicate
the week the printer was built (e.g., the digits 05 indicate week 5 of
that year).
• B2050028: The last four digits indicate the sequence number for
the numeric order in which the printers were built.
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