HID Fargo DTC1250 - Troubleshooting with the Error Message Table

October 2013 Page 67
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
5.1.3 Troubleshooting with the Error Message Table
Error Message
Cause
Solution
# 2
Head Move Error
The printhead lift has malfunctioned. Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 8
Head Sensor Error
The printhead temperature sensor is not
functioning or is not connected properly.
Or, the printhead is not cooling properly.
Reset the printer and try again.
If the problem persists, call for
technical assistance.
# 9
Reboot Required
An unspecified system error has been
detected by the printer firmware.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 25
Ribbon not Installed
No ribbon is installed in the printer.
Install a ribbon and retry.
# 30
Mag Verify Error
Magnetic encoding verification has
failed.
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding
module.
# 31
No Mag Module
The printer is not configured with the
encoder data type that you are trying to
send.
Ensure that no encoding data is being
sent with the print job and reprint the
card.
Install a magnetic encoding module.
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read Error
EEPROM is restored with factory default
values.
If changes were made in the Advanced
Settings tab in the printer driver, click
the Default button to reset these
numbers.
Reset the printer and try again. If this
problem persists, call for technical
assistance.