HikRobot X86 - Chapter 12 Trouble Shooting

X86 Open Platform·User Manual
63
Chapter 12 Trouble Shooting
Table 12-1 Trouble Shooting
No.
Trouble
Possible Reason
Solution
1
No device found
when running the
client.
Device is not started up
normally, or network
cable connection error.
Check device power wiring (observe
PWR indicator), and check network
connection (observe LNK and ACT
indicator).
2
Live view is black.
Lens aperture is closed.
Open lens aperture.
Exposure time is too
short.
In client, go to Image Setting, set
Exposure Auto as Once, and set Gain
Auto as Once.
3
Poor live view
image quality.
The network may be
fast Ethernet.
Confirm whether the network
transmission speed is 1 Gbps and PC
NIC is the gigabit NIC, etc.
Incorrect jumbo frame
setting.
Set jumbo frame as 9 KB, or 9014 bytes.
4
No image during
live view.
Although trigger mode
is enabled, there is no
trigger signal.
In client, go to Trigger and IO Control,
and set Trigger Mode as Off.
The computer firewall
or third-party anti-virus
software blocks image
data.
Turn off computer firewall and
third-party anti-virus software, or add
the client into the white list of
anti-virus software.