Hill-Rom P1441B - Exchange Policy; In-Warranty Exchanges; Out-Of-Warranty Exchanges

Exchange Policy
Chapter 5: Parts List
5
Hill-Rom® Basic Care™ Bed, Hill-Rom® 305 Manual Bed, Page 5 - 3
Hill-Rom® 405 Electric Bed Service Manual (MAN336 REV 2)
Exchange Policy
The following are policies for in-warranty and out-of-warranty exchanges from
Hill-Rom.
In-Warranty Exchanges
In some cases, Hill-Rom will request that parts/products be returned for an
examination. When this occurs, you are expected to return parts/products
within 30 days of receipt of the exchange part. If you fail to return the
inoperative parts/products within the 30 day period, Hill-Rom will invoice
your facility for the full selling price of the parts/products.
NOTE:
The preceding billing procedure pertains only to parts/products that Hill-Rom
requests to be returned.
In some cases, the invoice accompanying the parts will show the full selling
price (only for internal use at Hill-Rom). Do not confuse this price with your
price.
Do not return any parts without an RMA number. When parts/products have
been requested to be returned, Hill-Rom will include an RMA packet with the
parts/products shipment. If an RMA number is not available, get one by
phoning Hill-Rom Technical Support at 800-445-3720 (USA).
Out-of-Warranty Exchanges
You are expected to return the inoperative parts/products within 30 days of
receipt of the exchange part. Hill-Rom will include an RMA packet with the
parts/products shipment. If an RMA number is not available, get one by
phoning Hill-Rom Technical Support at 800-445-3720 (USA). Hill-Rom will
invoice your facility for the full selling price of the parts/products. Upon return
of the inoperative parts/products, Hill-Rom will issue a credit to your facility
for the difference between the exchange price and the full selling price of
the parts/products.