Troubleshooting
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is
caused by the TV. Picture Test displays a high definition picture that you can examine for flaws or faults.
• If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact the
service company in your country/region.
• If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
• If the problem persists, check the signal strength or refer to the external device's user manual.
Problem Possible Solutions
The picture is distorted.
• The compression of video content may cause picture distortions,
especially in fast moving pictures from sports programmes and action
movies.
• If the signal reception is weak or poor, screen distortion may be visible but
it is not a malfunction.
• Mobile phones used close to the TV (within 1m) may cause noise on
analogue and digital channels.
The picture is blurry or
flickering, or cuts out
momentarily.
•
Press / button on your remote control and select Settings >
Picture > Picture Mode Settings > Sharpness. You can try to increase
or decrease the Sharpness.
• If you use an external antenna, check the direction, position and
connection of the antenna.
• Adjust the direction of your antenna, or reset or fine tune the channel.
The picture appears red,
purple, pink and other
colours.
•
Press / button on your remote control and select Settings >
Picture > Picture Mode Settings > Expert Settings > Colour > White
Balance. You can try to increase or decrease the White Balance.
Picture distorted or appears
wavy.
• Some electrical appliances may affect the TV. If you turn off the appliance
and the interference goes away, then move it further away from TV.
• Insert the power plug of the TV into another power outlet.
Related information
There is no picture, or the picture is black and white. on page 68
Sound Issues
When the TV has a sound problem, these steps may help resolve the problem.
Press / button on your remote control and select Settings > Support > Self Diagnosis > Sound
Test.
If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or
the broadcast signal's strength.
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