Hisense 32A5KQ User Manual

Troubleshooting
Problem Possible Solutions
In Live TV, there is no
signal, or a weak signal,
or you cannot find any
channels.
• Make sure that the antenna cable is connected to the correct port.
• Make sure that the antenna cable is not loose or disconnected.
• If "no signal or weak signal" occasionally happens, disconnect antenna
cable and reconnect it.
• Run Reset to Factory Default or scan channels again.
Press / button on your remote control and select Settings >
Support > Reset to Factory Default.
In Live TV, press / button on your remote control and select
Settings > Channel > Auto Scan/Advanced Settings > Manual Scan.
Related information
Prepare Live TV on page 8
External Device Connection Issues
When the TV has difficulties with external device connection, these solutions may help resolve the problem.
Problem Possible Solutions
The TV is having trouble
receiving a signal from an
external set top box.
• If there is no signal occasionally, unplug cable from TV and re-plug after
60 seconds.
•
If there is always no signal, or the signal cannot be restored after plugging
and unplugging, you can press / button on your remote control
and select Settings > Connection > HDMI & CEC > HDMI Format,
to confirm whether the signal can be recognised.
• Change to another HDMI port.
• Change to another HDMI cable.
There is no sound.
•
Check whether ARC is selected at / > Settings > Sound
> Audio Output. If not, you need to check whether the external power
amplifier device is connected to the ARC/eARC port or optical port of the
TV.
•
Press / button on your remote control and select Settings >
Sound > Audio Output Settings > Digital Audio Output Format. You
can try to select PCM, Dolby Audio - Dolby Digital, or Dolby Audio -
Dolby Digital.
• Whether the power amplifier device port is connected correctly.
•
If you select HDMI as input, you can press / button on your
remote control and select Settings > Connection > HDMI & CEC >
HDMI Format to check whether format is correctly selected.
Related information
External source connected but no picture or sound. on page 70
77

Hisense 32A5KQ Specifications

General

Operating system version	U6
Operating system installed	VIDAA
Hybrid Broadcast Broadband TV (HbbTV) version	2.0.3
Audio decoders	Dolby Digital, DTS, DTS Virtual:X, DTS-HD, Dolby MS12
RMS rated power	16 W
Number of speakers	2
Audio output channels	2.0 channels
Screen shape	Flat
Response time	9.5 ms
Display diagonal	32 \
Display brightness	200 cd/m²
Display technology	QLED
Native aspect ratio	16:9
Native refresh rate	60 Hz
LED backlighting type	Direct-LED
Contrast ratio (typical)	3000:1
Display diagonal (metric)	80 cm
Supported graphics resolutions	1920 x 1080 (HD 1080)
Motion interpolation technology	-
Audio formats supported	AAC, AC3, FLAC, M4A, MP3, OPUS, PCM, WAV, WMA
Image formats supported	BMP, GIF, JPEG, JPG, PNG
Video formats supported	ASF, AVI, FLV, H.264, H.265, HEVC, MKV, MOV, MP4, MPEG, MPEG1, MPEG2, MPEG4, MPG, TS, VOB, WMV, WMV3
High Dynamic Range (HDR) supported	No
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN (RJ-45) ports	1
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	0
Tuner type	Analog & digital
Digital signal format system	DVB-C, DVB-S2, DVB-T2
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	50 W
Power consumption (standby)	0.5 W
Power consumption (typical)	27 W
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Stand type	Legs stand
Product color	Black
Panel mounting interface	100 x 200 mm
Package type	Box
Package depth	114 mm
Package width	811 mm
Package height	515 mm
Package weight	5600 g
Repairability index	6

Weight and Dimensions

Stand width	617 mm
Depth (with stand)	179 mm
Width (with stand)	721 mm
Height (with stand)	452 mm
Weight (with stand)	3900 g
Depth (without stand)	73 mm
Height (without stand)	430 mm
Weight (without stand)	3800 g