Hisense 32A5KQ User Manual

Troubleshooting
HDMI & CEC Issues
When HDMI & CEC is not working, these steps may help resolve the problem.
Problem Possible Solutions
HDMI & CEC does not work.
• Confirm that the device is a HDMI & CEC compatible device.
• Check if the power cable of the HDMI & CEC device is properly
connected.
• Check the cable connection of the HDMI & CEC device is secure.
•
Check HDMI & CEC feature of your TV is turned on.
Press / button on your remote control and select Settings >
Connection > HDMI & CEC > CEC Control.
• Check HDMI & CEC feature of the connected device is turned on.
• Depending on the connected HDMI device, the HDMI & CEC control
feature may not work.
Related information
Use HDMI & CEC on page 36
Media Files
When files will not play, this may help resolve the problem.
Problem Possible Solutions
Some files cannot be played.
• Most files can be played back, but you might experience problems
with corrupted files or files with high-bitrate, unsupported resolution,
unsupported container or codec formats.
Related information
Media on page 62
Voice Service Issues
When some Voice service will not function, this may help resolve the problem.
Problem Possible Solutions
Alexa cannot be heard.
• You can try to log into your Amazon account.
• If you hear "I don't understand" from the voice recognition, please change
account or log out of the account.
• For more information about Alexa, please refer to Benefits of Smart TV >
Voice Service Setup > Alexa Setup in this manual.
Other Issues
Use these procedures to resolve other issues that may occur.
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Hisense 32A5KQ Specifications

General

Operating system version	U6
Operating system installed	VIDAA
Hybrid Broadcast Broadband TV (HbbTV) version	2.0.3
Audio decoders	Dolby Digital, DTS, DTS Virtual:X, DTS-HD, Dolby MS12
RMS rated power	16 W
Number of speakers	2
Audio output channels	2.0 channels
Screen shape	Flat
Response time	9.5 ms
Display diagonal	32 \
Display brightness	200 cd/m²
Display technology	QLED
Native aspect ratio	16:9
Native refresh rate	60 Hz
LED backlighting type	Direct-LED
Contrast ratio (typical)	3000:1
Display diagonal (metric)	80 cm
Supported graphics resolutions	1920 x 1080 (HD 1080)
Motion interpolation technology	-
Audio formats supported	AAC, AC3, FLAC, M4A, MP3, OPUS, PCM, WAV, WMA
Image formats supported	BMP, GIF, JPEG, JPG, PNG
Video formats supported	ASF, AVI, FLV, H.264, H.265, HEVC, MKV, MOV, MP4, MPEG, MPEG1, MPEG2, MPEG4, MPG, TS, VOB, WMV, WMV3
High Dynamic Range (HDR) supported	No
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN (RJ-45) ports	1
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	0
Tuner type	Analog & digital
Digital signal format system	DVB-C, DVB-S2, DVB-T2
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	50 W
Power consumption (standby)	0.5 W
Power consumption (typical)	27 W
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Stand type	Legs stand
Product color	Black
Panel mounting interface	100 x 200 mm
Package type	Box
Package depth	114 mm
Package width	811 mm
Package height	515 mm
Package weight	5600 g
Repairability index	6

Weight and Dimensions

Stand width	617 mm
Depth (with stand)	179 mm
Width (with stand)	721 mm
Height (with stand)	452 mm
Weight (with stand)	3900 g
Depth (without stand)	73 mm
Height (without stand)	430 mm
Weight (without stand)	3800 g