Performance Series HQA Digital Video Recorder Local User Guide
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Make sure that the DVR is configured to use the correct video standard (NTSC or PAL).
See Configuring General System Settings on page 115.
Problem: Cannot search local records.
• Check that recording is enabled. See Configuring General Record Settings on page 39.
Problem: There is no audio when viewing live video.
• Check the audio input and output connections on the DVR.
• Increase the volume on the headphones/speakers.
Problem: There is no audio when playing back video.
• Make sure that the audio is enabled in the playback interface and the volume is turned
up.
Problem: The time display is incorrect.
• Make sure that the date and time settings are configured correctly. See Configuring
Date and Time Settings on page 117.
• Replace the battery on the main board.
Problem: The DVR cannot control PTZ functions.
• Check that the PTZ camera is connected correctly to the video input and RS485 port of
the DVR.
• Make sure that the DVR is configured correctly for PTZ operation. The protocol and
address settings of the DVR must match the protocol and address settings of the PTZ
camera. See Configuring PTZ Functions on page 34.
Problem: Motion detection does not work.
• Increase the motion detection sensitivity. It may be set too low. See Configuring Motion
Detection Settings on page 85.
• Make sure that the motion detection schedule is configured correctly. See Configuring
Motion Detection Settings on page 85.
• Make sure that the motion detection zone setup is configured correctly. See Configuring
Motion Detection Settings on page 85.
Problem: The network connection is unstable.
• Check that there is no IP address or MAC address conflict.
Problem: There is a USB backup error.
• Check that the USB storage device has sufficient space available.
Problem: Alarm signal cannot be disarmed.
• Make sure that the alarm settings are correctly configured.
• Check the alarm cable connections.
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