INNCOM e7w Thermostat
Troubleshooting Guide
Contents
e7w Smart Wall Plate (SWP) related issues ............................................................................................................ 3
The e7w display shows SWP and you can’t use the e7w .................................................................................. 3
The e7w in a guestroom failed , you have no replacement or spare e7w’s , and you want to replace it with an
e7w from a different room until you can obtain a new e7w. ............................................................................. 5
The e7w in a guestroom failed and you want to replace it with a new out of the box e7w .............................. 6
Rebooting the e7w back to Factory Default settings ........................................................................................... 7
e7w display related issues ....................................................................................................................................... 8
e7w display just shows a single temperature value with no Fan Speed or A/C Mode .................................... 8
The e7w displays 2 dashes ( - - ) and when you try to use the e7w there is only rid , PAn and rF options
available ............................................................................................................................................................... 8
e7w display is blank ............................................................................................................................................. 8
e7w Battery related Issues ....................................................................................................................................... 9
A Battery symbol has appeared in the lower right corner of the e7w display in one or more rooms .............. 9
The Low Battery symbol has appeared in the lower right corner of the e7w display in a room, but no “Device
with Low Battery” indication has appeared for the room in IC3/IC5 Room View or no Low Battery alarm
occurred in IC3 or IC5 . ....................................................................................................................................... 10
I replaced the batteries in the e7w, but there is still a low battery indication for the room in IC3/IC5 ........... 10
e7w Temperature Control related issues .............................................................................................................. 12
The e7w is not controlling Room Temperature or Fan Speed ........................................................................... 12
You cannot change the e7w displayed target temperature, Fan Speed or HVAC Mode and a warning
triangle symbol is displayed ............................................................................................................................... 16
Using the e7w to read the status of the HVAC Controller’s 5 Output relays .................................................... 17
e7w Occupancy detection issues ........................................................................................................................... 19
A room with an e7w installed is constantly reporting the room is occupied in IC3/IC5 even though no guest
has been in the room ......................................................................................................................................... 19
e7w Door Test is failing .......................................................................................................................................... 20
e7w PIR motion sensor test is failing ..................................................................................................................... 21
I am not able to Ping one or more room devices from the e7w Png (Ping) menu ................................................ 22
You can’t ping ANY room devices from the e7w: .............................................................................................. 22
You can’t ping one or more devices but can ping some devices ....................................................................... 22
The e7w WAN (Wide Area Network) test is failing ............................................................................................... 24
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