ID2000 Series Installation & Commissioning Manual
Installation Guide
8997-433-000-5, Issue 5
May 2010
2.4.2 What to do if Your Module is Damaged or
Suspect
If you have problems regarding the quality of any supplied
order items including the control panel, its ancillaries or
this manual or items are missing, follow the procedure
below.
1 DO NOT continue with the installation but contact your
supplier for advice on what to do next.
Similarly, if the product is found to be faulty during
installation contact your supplier immediately.
2 To aid your supplier and the manufacturer, you are
requested to:
a. Quote the manufacturer’s unique batch reference
number which can be found on the packaging, main
chassis or inside the back box
b. With reference to PCBs, quote the part number and
revision level which can be found along one edge of
the PCB - refer to the applicable section of this manual
for specific details.
c. Note all the details relevant to your complaint, date of
receipt, packaging condition, etc. and forward this to
your supplier.
3 Where the product needs to be returned to your
supplier, you are requested to use the original
packaging, or suitable anti-static equivalent, wherever
possible.
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