Chapter 3 — Troubleshoot and Maintain the Printer
30 PC42t Desktop Printer User Guide
Contact Product Support
If you cannot find the answer to your problem in the “Printer Problems
and Possible Solutions” on page 32, try one of these options:
• To find an answer to your question yourself, you can search the
database at www.hsmknowledgebase.com.
• To ask an expert a question in the U.S.A. and Canada, call
1-800-782-4263.
• To contact an expert outside the U.S.A. and Canada, go to
www.honeywellaidc.com > Contact.
Before you call Product Support, make sure you have this information
ready:
• Printer serial number
• Printer configuration number
• Firmware type and version
• Printer command language
• Serial port settings (if applicable)
• Media settings
• Ethernet settings (if applicable)
You can find all of this information on the printer web pages or on a test
label.
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